Refund policy

Memberships

Paid plans are billed for a 30-day period. If something goes wrong on our side — a failed upgrade, a double charge or a plan that was never applied — write to us within 7 days and we will refund it in full. We do not refund unused days of a working plan.

Event tickets

Refunds for tickets are set by the event organiser, who receives the payment. If an event is cancelled or materially changed by the organiser you are entitled to a refund of the ticket price. Contact the organiser first; if they do not respond within 7 days, contact us and we will help.

Advertising

If we reject your creative and you do not want to supply a replacement, we refund the booking in full. If we cancel a live campaign early, we refund the unused days pro rata. Bookings already delivered are not refundable, and we do not guarantee a specific number of impressions on monthly placements.

How to request one

Email admin@godesi.com with the payment reference shown in your dashboard. Approved refunds are returned to the original payment method and typically take 5–10 business days to appear.